Church Housing Association is resolute in our commitment to equality, diversity and inclusion.
We aim to be an outstanding organisation that values and encourages the diversity of our workforce and the communities we serve. We create environments where differences are celebrated, where all of our people feel supported, and where everyone is valued and respected.
Our Commitment
We strive to be fair in our dealings with all people, communities and organisations, taking into account the diverse nature of their culture and background and actively promoting inclusion
We promote inclusivity in the services we provide and are proactive in our stance to eliminate discrimination
We ensure that no customer or employee is discriminated against or marginalised because of their individuality
We create environments where differences are celebrated, where all our people feel supported, and where everyone is valued and respected
Our commitment extends to everyone who receives a service from us, forms part of our governance, is employed and contracted by us, or volunteers their services. We also ensure that anyone who works on our behalf demonstrates commitment to equality, diversity and inclusion.
Protected Characteristics
We are committed to preventing discrimination and promoting equality across all protected characteristics as defined by the Equality Act 2010:
Age
Disability
Gender reassignment
Marriage and civil partnership
Pregnancy and maternity
Race
Religion or belief
Sex
Sexual orientation
We also champion diversity in its widest sense, including socio-economic background, class, appearance, language, accents, education, learning styles, and political affiliation.
What We Do
For Our Customers and through our Managing Agent Bromford Flagship:
Provide a range of ways to access our services shaped to your requirements
Involve a diverse range of customers in shaping our policies and activities
Ensure no one is discriminated against
Make reasonable adjustments to the way we deliver services based on your needs
Provide aids and adaptations to meet requirements arising from disability and other protected characteristics
Give clear information on how we will meet your service requirements
For Our Colleagues and Board:
Recruit and retain a diverse Board and workforce reflecting the communities we serve
Provide regular, relevant and up-to-date equality, diversity and inclusion training
Support flexible working arrangements to help maximise everyone's potential
Make reasonable adjustments for colleagues with disabilities
Ensure equality of opportunity in recruitment, development and promotion
Address prejudice and unconscious bias through training and support
Zero Tolerance
We do not tolerate any form of discrimination, harassment or bullying against customers or colleagues, including that based on a protected characteristic.
We make it easy for victims to report incidents, investigate promptly, and take appropriate action where required. We have up-to-date procedures for managing incidents of domestic abuse, hate crime, harassment and other forms of abuse and discrimination.
Monitoring and Improvement
We will collect performance data to help us understand and improve our approach to equality, diversity and inclusion. We:
Encourage customers to voluntarily provide diversity data to help us profile our services
Explain clearly why information is collected and how we use it
Treat all personal data confidentially and store it safely in accordance with Data Protection legislation
Review and measure data regularly to inform our performance including lettings, complaints, satisfaction, governance, and recruitment
Publish an annual report summarising our activities and progress
Conduct equality impact assessments on all policies and significant change programmes
Working with Partners
We take all reasonable steps to ensure our managing agents, partners, contractors and suppliers are actively committed to equality, diversity and inclusion principles. Through our procurement processes, we appoint partners with a robust and compliant approach to ED&I. This statement is based on our Equality, Diversity and Inclusion Policy, which is reviewed every three years and more frequently if new legislative and regulatory changes are proposed. Our Board and Executive Team are accountable for embedding our ED&I approach in our policies, procedures and practices.
Church Housing Association complies with the Equality Act 2010, Human Rights legislation, and the National Housing Federation's Code of Governance 2020
Who This Applies To
Our commitment extends to everyone who receives a service from us, forms part of our governance, is employed and contracted by us, or volunteers their services. We also ensure that anyone who works on our behalf demonstrates commitment to equality, diversity and inclusion.
This statement is based on our Equality, Diversity and Inclusion Policy, which is reviewed every three years and more frequently if new legislative and regulatory changes are proposed. Our Board and Executive Team are accountable for embedding our ED&I approach in our policies, procedures and practices.
Church Housing Association complies with the Equality Act 2010, Human Rights legislation, and the National Housing Federation's Code of Governance 2020